Peak Services
Your brand is in good hands.
Your brand is safe with us. As a second-generation Australian company, we offer our clients scale and experience. But we’re not content with that. Peak’s full-energy approach matched with our full-service delivery creates innovative solutions for you.
1
Create
1_1
Market research and insight
We focus on answering your needs. Peak’s clients get relevant and accurate market data to make the best decisions for the right outcomes.
1_2
Sampling
When we develop a product for our client, there are no nasty surprises. We make prototype product samples throughout the process to ensure what you want is what you get.
1_3
Product Development
Peak has expertise in new product development and helping you find just what you need. If you want the edge on your competitors, talk to us.
1_4
Refining
The process doesn’t start and end with design. We’re there all the way through to make sure everything is on-brief and fit for purpose.
1_5
Initial sketches
We cover the spectrum from basic products to bespoke items. Our team will work with you to design your branded product from the ground up.
1_6
We work with you to customise a solution
We work hard to understand your industry and your customer needs. If there’s no off-the-shelf solution, we can help.
1_7
Sign-off of physical concept
You are the most important part of the process. We treat our clients as partners, not customers. Nothing goes into production until you are happy.
2
Sourcing & Manufacturing
2_1
Supply chain management from domestic and international factories
Our ‘bricks and mortar’ international presence plus our established domestic base, means we are across the logistics at every step, so you know we’ll deliver.
2_2
International factory audits
We regularly visit and audit our factories to make sure your products are made efficiently using best practice.
2_3
Quality control process
Even for large quantities, our QC methods ensure every item we supply meets the agreed standards. Every Peak product is up to scratch.
2_4
Freight management
Our end-to-end supply chain means we always know your order’s status, and can sort any problems with minimal delay.
3
Warehousing & Distribution
3_1
24/7 online warehouse
You can order from us when it suits you - day or night. We real-time monitor stock levels to make sure your products are available when you want them.
3_2
48hr pick and ship turnaround time
Our efficient and effective order processing means your products are dispatched quickly.
3_3
Dedicated customer service representative
Your Peak contact knows your business and its needs. We make sure you are satisfied and have dedicated people to deal with.
3_4
Online reporting and order status
We track and trace your orders at every step, and keep you in the loop. We always know where your products are, and so will you.
3_5
Kitting and co-packing
Peak customers don’t have to wait around for different elements of the same order. We work smart to get you what you want at the right time.